BUY A SIENNA JACKET AND GET A ZODIAC NECKLACE FREE | 2 DAYS ONLY (CODE: SIENNA)

FAQs

DO YOU SHIP INTERNATIONALLY?

Yes, we ship all over the world.  Visit our Shipping and Returns page here for further details.


WHEN WILL MY ORDER BE SENT?

Depending on availability of product, all orders placed on business days by 12pm will be dispatched from Luna & Lucifer HQ within the next two business days.  You will receive a notification via email once your order has been shipped.  Items with allocated timeframes will be shipped accordingly.  These timeframes do not include possible customs delays.


WHEN WILL MY ORDER ARRIVE?

All orders will arrive within 3 and 8 business days.


ARE INTERNATIONAL SHIPMENTS SUBJECT TO IMPORT DUTIES AND TAXES?

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination.  The amount will vary depending on the destination country and is the sole responsibility of the buyer.


WHERE IS LUNA & LUCIFER BASED?

Luna & Lucifer have a warehouse  in Los Angeles, The United States with our HQ in Auckland, New Zealand.


DO YOU HAVE A PHYSICAL STORE?

Unfortunately we do not currently have a physical store, but stay tuned...


WHAT DOES PRE-ORDER MEAN?

If an item is on pre-order, this simply means that the item is not yet available for shipment from our auckland warehouse. 

Items purchased on pre-order may take between 1-4 weeks to be delivered.  If one of the items among your order is a pre-order item, this will hold back the delivery of the rest of your order.  Please email us on info@lunaandlucifer.com to arrange an alternative.  Unless you check-out separately, your order will be shipped together.  

Delivery dates included in the description of items are approximate and may be subject to change.  While we endeavour to make these as accurate as possible, pre-order items are influenced by external factors such as customs delays.   The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method.


CAN I MAKE CHANGES TO A RECENT ORDER?

We aim to process and pack orders quickly to ensure your item is out for delivery the same day, or next working day.   If you would like to make a change to your order, please email us immediately and we will do our best to accommodate this change.   Please note that it is not guaranteed that we will be able to change it in time.   Please ensure you double check your order and your delivery details before completing payment.